If the error persists after, check your Access Manager permissions, as you may not be an authorised contact for this report type.
HandiTax Desktop
Credential Management in HandiTax
If you have recently reinstalled HandiTax and cannot retrieve ATO prefill data or download activity statements, you may need to reset your keystore credentials:
Open HandiTax 2026 and navigate to the Options menu.
Select Set ATO Credentials.
Browse to your keystore file, select the credential name, and enter the keystore password.
Click OK to save the settings.
Close HandiTax 2026, wait for 30 seconds, and then reopen the application to check if the issue is resolved.
Credential Management in Access Tax
Notify the ATO of the hosted software service, please refer to Notify the ATO of your hosted SBR software service.
Ensure you have correctly added the tax agent details with the correct ABN, see How to add or edit Tax Agent details.
General Troubleshooting Steps for ATO Data Access
Ensure your HandiTax software is updated to the latest version.
Verify your internet connection is stable and secure.
Check for any ATO system outages that may affect data retrieval.