Remove the signature request from the document
Log in to Document Manager, and right-click on the document that has a signature request in the Portal folder and select Details.
Click View Signature.
Untick the check box (remove tick) from the Client Signature Required column. Do not press the Remove button.
Press Update and follow the prompts; it should now clear the signature request without removing the file.
Remove the signature request from the Signature Request window
In Document Manager, go to View, Signature Requests.
Highlight the document and click Edit.
Untick the check box in the Client Signature Required column. Do NOT press the Remove button.
Press Update and follow the prompts.