Once the Document Hub has been activated and all staff members' email addresses have been validated, some users may not have the Client Portal folder visible in Document Manager.
This article provides instructions on how to enable the correct TLS settings for each workstation.
Without the correct TLS settings, staff members will be unable to view portal documents folders and make use of Document Hub functionalities.
To adjust the TLS settings on your workstation to be Document Hub compatible, please follow the below steps.
Note: The following settings need to be enabled in Internet Explorer for all staff working with the Document Hub regardless of the browser you use.
Go to your Windows search bar and type in Run, then click Enter.
Type in inetcpl.cpl and press Ok.
3. In the Internet Properties window, click into the Advanced tab
4. Scroll down to the bottom to find the TLS settings and tick Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2. TLS 1.3 is not required (but if it's already ticked, you can leave it ticked as other software/services may require it)
5. Click Ok.
For further assistance please raise a new case online and reference the title of this article.