Skip to main content

HandiTax - Error INCDTLS.000391 - Trust credits from income and tax offsets amount details are incomplete

Updated over a month ago

Update: HandiTax 2024 v1.01 was released 8 August 2024 to resolve this issue, please upgrade to HandiTax 2024 v1.01
at your earliest convenience.


The Development team investigated an error when using the Auto Transfer feature from a Trust (T) Form into an Individual (I) Form.

Error: 'INCDTLS.000391 - Trust credits from income and tax offsets amount details are incomplete'

Where a Trust credits from income and tax offsets instance is present, at least one of the following amounts must be provided: Tax withheld where Australian business number not quoted from trusts; Franking credit from franked dividends from trusts; TFN amounts withheld from interest, dividends and unit trust distributions from trusts; TFN amounts withheld from payments from closely held trusts; Credit for tax paid by trustee; Credit for foreign resident withholding amounts (excluding capital gains) from trusts; or National rental affordability scheme tax offset from trusts.

If you are unable to upgrade to HandiTax 2024 v1.01, and the return is urgent, please proceed with the following workaround:

  1. Open the Trust Income schedule.

  2. Change the Auto Transfer from Y to N.

  3. Add in an amount of 0.00 into Label D, Franking Credit.

Did this answer your question?