This occurs when the internet connection fails because of the incorrect firewall configuration.
To test your firewall settings
Press and hold the Windows button and press R on your keyboard. The Run window appears.
In the Open field, type cmd, then click OK
In the Command prompt, type telnet edge1.asic.gov.au 5610
Press Enter. A blank, black dos window appears immediately with the cursor flashing at the left top screen.
If you receive an error message such as "could not open a connection" then the connection is most likely blocked by the firewall.
You will need to open up port 5610 in your firewall to allow both inbound and outbound traffic to/from edge1.asic.gov.au and edge2.asic.gov.au.
To configure your firewall settings
You may need to consult your IT department or IT consultant to assist with this process
Open up IP Port 5610 to allow both inbound and outbound traffic
Remote host names - edge1.asic.gov.au and edge2.asic.gov.au