This occurs when the internet connection fails because of the incorrect firewall configuration, you can test your firewall settings by doing the following:
Note: You may need to contact your IT professional if you are unsure on any of the steps below.
Press and hold the Windows button and press R on your keyboard, the Run window will appear.
type cmd, then click OK.
In the Command prompt, type telnet edge1.asic.gov.au 5610.
Press Enter. A blank, black dos window appears immediately with the cursor flashing at the left top screen.
If you receive an error message such as could not open a connection, then the connection is most likely blocked by the firewall. You will need to open up port 5610 in your firewall to allow both inbound and outbound traffic to/from edge1.asic.gov.au and edge2.asic.gov.au.
To configure your firewall settings:
Open up IP Port 5610 to allow both inbound and outbound traffic.
Remote host names - edge1.asic.gov.au and edge2.asic.gov.au.