The duplicate entry error triggers when the ATO identifies a matching return has already been lodged. You will need to review the ATO portal to determine if the return has actually been lodged.
Note: This rejection is from the ATO's end and is not triggered by the software. The ATO has detected an existing record on their end. Contact the ATO to find out what record they have, if a lodgment flag is present on the return, and the best way to proceed, e.g. Amendment.
If the return displays as Lodged on the ATO portal, you can manually change the return status to Lodged in HandiTax, or create an amendment if lodged incorrectly.
Log in to HandiTax and highlight the client.
Click on Tax Forms.
Highlight the tax form, Edit.
Change the Status to Lodged.
Enter the Lodged Date.
Click Save, Close.
If the return displays as Not Lodged on the ATO portal:
Contact the ATO to request an explanation as to why the return was rejected, based on the SBR Lodgment report received.
If you are required to lodge an amendment, follow the steps above to change the return status to Lodged.
To create an amendment return, select Tax Forms, New.
Select the Form Type, Save, and Select.
If the Lodgment error is specifically for a Company Tax Return (Form C), and the ATO portal displays as Not Lodged:
Log in to HandiTax and highlight the company.
Click on Edit to open the Client's Detail screen.
Make a note of the ABN, then remove it.
Click Save, Close.
Tag the return and attempt lodgment again.
Once successfully lodged, enter the ABN back into the Client's Detail window, then click Save and Close.