There are a few reasons you might need to run a validation for a client in Time+Billing:
The balances displayed on the main screen do not match the reports in Time+Billing.
An error appears when attempting to delete an invoice or receipt, such as 'Could not find Receipt item transaction'.
An error message indicates 'Could not find WIP ledger transaction'.
A temporary invoice was deleted, but the WIP was not reverted.
To initiate the investigation, log in to MyAccess to use the Digital Assistant to contact support and type 'speak to someone' for assistance. Include a detailed description of the issue and any relevant screenshots. This information will assist the support specialist in providing tailored instructions based on your specific problem. A validation code, along with personalised instructions, will be sent to you for resolution.
Note: Validation codes are valid for one day.